Help Center

Z Grills Smoker In Depth Knowledge ▼

• Is there an 'open flame' with the Z Grills?
• Manually Igniting Z Grills Pellet Grill
• Purpose of Little Door on Z Grills Hopper
• There is a huge amount of smoke
• What are some tips for maintaining a consistent temperature when smoking meat?
• What is the difference between 1000D3E and 10002E?
• What is the difference between 550A and 550B?
• Why does my grill temperature spike during startup?
• Z Grills Smoker Safety Guide

Assembling Your Grill ▼

• Assembly Time for Z Grills Pellet Grill

Using Your Controller ▼

• Do I Need a PID Controller for a Pellet Grill?
• What is a PID controller in a pellet grill?

Tempature Management ▼

• How long does it take for a Cruiser 200A to reach the desired temperature?
• What temperature can the grill heat up to?

Cleanup and Maintenance ▼

• How to Clean Rusty Grill Grates
• Z Grills Pellet Grill Cleaning Guide: Master the Shine!

Cooking Tips ▼

• Why does it take so long for the temperature to drop?

Accessories ▼

• How long does the Ignition Rod stay on?

Order Help ▼

• Do you offer price matching?
• Do you offer verteran or military discount?
• Is the First Responder Discount available?
• Where can I buy this grill locally?

Electronic Components ▼

• Controller Power Tripping
• Why my z grills fan not working?
• Z Grills Pellet Grill Not Starting, Blank Screen

Error Messages & Notifications ▼

• Rapid Temperature Fluctuations on Z Grills Pellet Grill
• The controller screen shows an error (Er1, Er2, LEr and HEr)

Other Troubleshooting ▼

• My grill is making squeaking or clunking noises
• My grill isn't working properly, how can I get help?
• Smells Like Burning Plastic
• What does a pellet grill flameout mean?