Return Policy

Need to return your wood pellet grill?

Return Policy

Z Grills hopes that you love your new pellet grill, but we also want you to be fully satisfied. Any purchase made through Z Grills may be cancelled within 24 hours with no fees. If you wish to cancel your order within 24 hours of purchase, please contact our Customer Service department at 1-833-947-4557. Any cancellation made after 24 hours from the initial purchase will be subject to our return policy, as detailed below.

We accept the return of defective products for 30 days from the date of purchase. All merchandise must be returned unused, unassembled, and in the original packaging.

We do not accept returns on pellets.

After receipt, returned items will be inspected and a refund will be applied within 10 business days of receiving the returned product.

We only accept returns from purchases made directly through our website. If you’ve purchased through. an authorized dealer, please contact them directly.

 

Original and return shipping costs are nonrefundable, and we do charge a restocking fee for any returned products. Return shipping fees may vary depending upon the chosen freight carrier. Customers are responsible for arranging return shipping and paying any fees.

Damage Due to Shipping/Delivery, Missing Items, Shipping/Delivery Errors

If you receive an order that arrives damaged, incomplete or in need of replacement parts, contact Zgrills' customer care at 1-833-947-4557 within three days of receiving the item to report the error or damage.

How to Return

To initiate a return, please contact our Customer Service department at 1-833-947-4557 and email us at support@zgrills.com. Please ensure you know your order number, your date of purchase, and the location from which you purchased your grill.

Have questions about our return policy? Contact us today and we’ll be happy to help.