Shipping Policy
At Z Grills, we are dedicated to delivering your products quickly and efficiently. Our shipping policies are designed to provide clarity and convenience for our customers.
Shipping Destinations
- Z Grills only ship to 48 continental United States.
- We do not ship to Hawaii, Alaska, Puerto Rico, military addresses and P.O. Boxes.
- International shipping is not available at this time.
- For deliveries to remote or hard-to-access areas, additional fees may apply.
Shipping Options & Rates
- Standard Shipping:
- Delivery typically takes 3-8 business days, depending on the customer’s location.
- Expedited Shipping: (for small parts only)
- Available for an additional fee (calculated during checkout).
- Delivery times vary depends on shipping carrier
Order Processing
- Orders are processed within 1-3 business days.
- During peak season or holidays, processing times may be longer than usual.
- For orders placed after 2 PM local time, we will start processing the following business day.
Holiday Shipping Schedule
Shipping services may experience delays during major holidays, such as:
- New Year’s Day
- Memorial Day
- Labor Day
- Thanksgiving Day
- Christmas Day
We recommend placing orders early during holiday seasons to avoid delays.
Important Notes
- Promotional free shipping offers apply only to eligible orders within the continental United States.
- Customized products may require additional processing time and are excluded from certain shipping promotions.
- Products that are damaged during transit must be reported within 48 hours of delivery for a claim to be initiated.
- To cancel an order placed on zgrills.com, please contact us within 24 hours. After that, cancellation may be subject to our return policy and applicable fees.
- Z Grills is not responsible for delays caused by carriers or weather conditions.
- If you receive an incorrect item, Z Grills will cover the return shipping cost and ensure the correct product is delivered.
- Customers are responsible for ensuring that the delivery address provided is accurate and accessible.
- Your actual delivery times may be extended due to unpredictable and uncontrollable factors, including but not limited to weather conditions, carrier delays, peak shipping seasons, or other logistical issues. All shipments are handled by independent third-party carriers. Z Grills is not responsible for shipping delays caused by the carrier and does not offer remedies, refunds, or compensation for such delays.
For any questions or assistance with returns or shipping, please contact Z Grills Customer Support or visit the FAQ section on our website.
