PRIVACY & SECURITY POLICY

Z Grills Inc. (“Z Grills,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy & Security Policy (“Policy”) explains how we collect, use, store, disclose, and safeguard your personal information when you visit our websites, use our mobile applications, purchase our products, register or use WiFi-enabled or connected grills, or otherwise interact with us (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the collection and use of your personal information as described in this Policy.

We are committed to transparency and compliance with applicable global privacy laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA), and the Telephone Consumer Protection Act (TCPA).

1. Types of Personal Information We Collect

Z Grills Inc. may collect the following categories of personal information:

  • Contact Information: name, billing address, shipping address, phone number, email address, zip code.
  • Account Details: username, password, account preferences, customer profile.
  • Payment Information: payment method details processed through third-party processors; Z Grills does not store full card numbers.
  • Order History: products viewed, added to cart, purchased, returned, or exchanged.
  • Device & Technical Data: IP address, browser type, operating system, timestamps, referring URLs.
  • Communication Records: emails, chats, SMS, phone call logs, support inquiries, warranty claims.
  • Marketing Preferences: opt-in or opt-out choices.
  • Social Media Information: comments, likes, interactions on our official pages.
  • Financing Information: data required for credit/background checks via financing partners.
  • Information You Submit: reviews, survey responses, website forms.
  • Cookies & Tracking: device type, browser, and site activity collected through Shopify and analytics tools.

2. How We Collect Your Personal Information

We collect information from the following sources:

Directly From You

Account creation, purchases, warranty claims, customer service interactions, surveys, and social media engagement.

Automatically

Shopify and analytics tools collect non-identifiable browsing data.

Through Connected Devices

  • Registered Information: name and email used during setup.
  • Device Information: grill chip number or unique device identifier (UUID).
  • Usage Data: temperature settings, cooking time, fluctuations, performance analytics.

From Third Parties

Payment processors, advertising partners, analytics providers, and social platforms.

Combined Information

We may merge data from multiple sources to enhance user experience.

3. How We Use Your Information

  • Order processing & delivery
  • Account management
  • Customer service support
  • Marketing & promotions
  • Personalized product recommendations
  • Fraud prevention & security
  • Analytics & product improvement
  • Legal compliance

4. TCPA Consent for Phone & SMS Marketing

By opting in, you consent to receive automated text messages or pre-recorded calls. Consent is not a purchase condition. Message/data rates may apply. You may revoke consent by replying STOP or contacting us.

5. Cookies and Tracking Technologies, and “Do Not Track” Signals

We use:

  • Essential Cookies
  • Analytics Cookies
  • Personalization Cookies
  • Marketing Cookies

We support Global Privacy Control (GPC) signals under CPRA. We do not currently respond to DNT (Do Not Track) signals.

6. Sharing and Disclosure of Personal Information

  • Service providers (Shopify, payments, shipping, IT)
  • Advertising and marketing partners
  • Legal obligations
  • Business transfers
  • With your explicit consent

We do not sell your personal information. Some advertising activities may count as “sharing” under CPRA; you may opt out via our website link.

7. Data Security & Retention

We use industry-standard safeguards, including SSL, secure servers, and restricted access. Retention periods follow legal and operational needs.

8. Your Rights & Choices

  • Right to know/access
  • Right to delete
  • Right to correct
  • Right to opt out
  • Right to non-discrimination
  • Right to data portability

Contact: support@zgrills.com

9. Children’s Privacy

We do not knowingly collect data from children under 16.

10. International Users

Data may be transferred internationally. We follow GDPR safeguards including SCCs.

11. Changes to This Policy

We may update this Policy periodically. The latest version will always be posted here.

12. Contact Us

Email: support@zgrills.com
Address: 2605 E Cedar St, Ontario, CA, 91761, US