Z Grills Privacy Policy

Last Updated: July 10, 2026

Z Grills Inc. ("Z Grills," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase our products, use customer support or AI chat features, register or use connected products, interact with our advertising, or otherwise communicate with us.

This Privacy Policy applies to www.zgrills.com and other online services that link to this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information.

Information you provide directly:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account login details
  • Order information
  • Warranty registration information
  • Customer support messages
  • Reviews, survey responses, and form submissions
  • Chat messages and support inquiries
  • Marketing preferences

Purchase and transaction information:

  • Products viewed, added to cart, purchased, returned, or exchanged
  • Order number
  • Shipping status
  • Payment status
  • Refund, warranty, or support history

We use third-party payment processors and financing providers. Z Grills does not store your full payment card number.

Device and online activity information:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring and exit pages
  • Pages viewed
  • Products viewed
  • Search terms
  • Cart activity
  • Approximate location derived from IP address
  • Cookie IDs, pixel IDs, device identifiers, session identifiers, and similar online identifiers
  • Date, time, and interaction data

Connected product information:

  • Account registration information
  • Product model and serial number
  • Device identifier
  • App or device usage data
  • Temperature settings, cooking time, and performance data
  • Troubleshooting and diagnostic information

AI chat and customer support communications:

  • If you use our AI chat, live chat, email, phone, SMS, or other customer support channels, we may collect and store the content of your communications, including information you choose to provide, such as your email address, order number, product questions, warranty issues, shipping questions, or support requests.
  • We may record, store, review, and use chat and support communications to provide customer support, respond to your requests, improve our products and services, train and improve support tools, prevent fraud, and comply with legal obligations.
  • Please do not submit sensitive personal information through chat or support forms unless we specifically request it.

2. How We Collect Personal Information

We collect personal information in the following ways:

Directly from you:

  • For example, when you place an order, create an account, contact customer support, use chat, submit a form, register a product, join a promotion, leave a review, or subscribe to marketing messages.

Automatically through our website and technologies:

  • We use cookies, pixels, tags, scripts, SDKs, server-side event tools, and similar technologies when you visit our website. These technologies help us operate the site, remember preferences, understand site usage, measure advertising performance, personalize content, detect fraud, and improve our services.

From third parties:

  • We may receive information from Shopify, payment processors, shipping providers, financing providers, advertising platforms, analytics providers, fraud-prevention providers, customer support providers, social media platforms, and other business partners.

By combining information:

  • We may combine information collected from different sources, such as purchase history, website activity, support interactions, and marketing engagement.

3. How We Use Personal Information

We use personal information to:

  • Process and fulfill orders
  • Provide shipping, delivery, returns, refunds, and warranty support
  • Create and manage customer accounts
  • Respond to customer service requests
  • Operate AI chat and live chat support
  • Provide product recommendations
  • Personalize website content
  • Send transactional messages
  • Send marketing emails or SMS messages where permitted
  • Measure and improve advertising performance
  • Analyze website and product usage
  • Improve our products, services, website, and customer experience
  • Detect, prevent, and investigate fraud, abuse, and security incidents
  • Debug and maintain website functionality
  • Comply with legal obligations
  • Establish, exercise, or defend legal claims

4. Cookies, Pixels, and Similar Technologies

We use cookies, pixels, tags, scripts, SDKs, server-side event tools, and similar technologies.

These technologies may be provided by Z Grills, Shopify, analytics providers, advertising platforms, social media platforms, customer support providers, fraud-prevention providers, and other service providers.

Strictly necessary technologies:

  • Required for website functionality, security, checkout, fraud prevention, cart operation, payment processing, and customer account features.

Analytics and performance technologies:

  • Used to understand how visitors use our website, measure traffic, identify errors, and improve performance.

Functional technologies:

  • Used to remember preferences, support chat, provide product comparison, and improve user experience.

Advertising and marketing technologies:

  • Used to measure advertising performance, build or improve advertising audiences, deliver relevant ads, limit ad frequency, and understand whether ads lead to purchases or other actions.

Some technologies may be used when you visit our website to operate the site, measure performance, prevent fraud, remember preferences, understand site usage, and support advertising measurement. Where required by applicable law, we provide choices to manage certain categories of cookies and similar technologies through our cookie banner, cookie settings, opt-out links, and other tools.

You can manage certain categories of cookies and similar technologies by selecting "Cookies Settings" on our website. If you opt out, we will apply your choice as required by applicable law, although some signals may already have been processed before your preference is received or applied.

Depending on your location, some advertising and analytics activities may be considered a "sale," "sharing," or "targeted advertising" under applicable privacy laws. You may manage your choices through our cookie banner, "Cookies Settings," "Do Not Sell or Share My Personal Information" link, or other privacy choices made available on our website.

You may also adjust your browser settings to block or delete cookies. Some website features may not work properly if you disable certain cookies.

5. Global Privacy Control and Do Not Track

We recognize Global Privacy Control signals where required by applicable law.

We do not currently respond to browser "Do Not Track" signals because there is no uniform industry standard for such signals.

6. AI Chat, Live Chat, and Customer Support

We may offer AI chat, live chat, helpdesk, email, SMS, phone, and other support features.

When you use these features, we may collect, record, store, review, and use the content of your communications and related information, such as your email address, order number, product interest, device information, page information, and support history.

We use this information to:

  • Respond to your questions
  • Provide customer support
  • Troubleshoot product or order issues
  • Improve our support experience
  • Train and improve support tools
  • Prevent fraud or abuse
  • Maintain business records
  • Comply with legal obligations
  • Establish, exercise, or defend legal claims

By continuing to use chat or support features after seeing the applicable notice, you understand that your communications may be recorded and stored as described in this Privacy Policy.

7. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Service providers and processors:

  • Such as Shopify, payment processors, order fulfillment providers, shipping providers, customer support providers, IT vendors, cloud hosting providers, security vendors, fraud-prevention providers, and analytics providers.

Advertising and marketing partners:

  • Such as advertising networks, social media platforms, search platforms, retargeting providers, affiliate marketing partners, and measurement providers.

Customer support and AI chat providers:

  • Providers that help operate chat, AI assistant, helpdesk, support ticketing, customer communication, and related analytics tools.

Financing and payment partners:

  • If you choose financing, installment payments, or third-party payment methods, your information may be processed by the applicable provider.

Legal, compliance, and safety recipients:

  • We may disclose information when required by law, subpoena, court order, regulatory request, or to protect our rights, customers, employees, business, or others.

Business transfers:

  • We may disclose or transfer information in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction.

At your direction or as otherwise disclosed:

  • We may disclose information at your direction or as otherwise disclosed in this Privacy Policy.

8. Sale, Sharing, and Targeted Advertising

We do not sell personal information for money.

However, some of our use of advertising cookies, pixels, tags, and similar technologies may be considered a "sale," "sharing," or "targeted advertising" under certain U.S. state privacy laws.

You may opt out of such activities through our cookie settings, Global Privacy Control where supported, or the "Do Not Sell or Share My Personal Information" link if available on our website.

9. Marketing Communications

If you subscribe to marketing emails or SMS messages, we may send you promotional messages about products, offers, events, and updates.

You may unsubscribe from marketing emails by using the unsubscribe link in the email.

For SMS messages, you may opt out by replying STOP or following the instructions in the message. Message and data rates may apply. Consent to marketing messages is not required to make a purchase.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, process orders, maintain business records, provide customer support, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

Retention periods vary depending on the type of information. For example:

  • Order and transaction records may be retained for tax, accounting, warranty, and legal purposes.
  • Customer support and chat records may be retained to respond to requests, improve service, document issues, and comply with legal obligations.
  • Cookie and online activity data may be retained according to the settings of our systems and service providers.
  • Marketing preference records may be retained to honor opt-out requests.

11. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

12. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

13. U.S. State Privacy Rights

Depending on where you live, you may have certain privacy rights under applicable U.S. state privacy laws, such as the right to:

  • Know or access personal information we collect about you
  • Request correction of inaccurate personal information
  • Request deletion of personal information
  • Request a copy of personal information
  • Opt out of sale, sharing, or targeted advertising
  • Opt out of certain profiling where applicable
  • Limit certain uses or disclosures of sensitive personal information where applicable
  • Appeal a denied privacy request where applicable

To exercise your rights, please contact us using the information in the "Contact Us" section below or use the privacy choices available on our website.

We may need to verify your identity before processing your request. Authorized agents may submit requests where permitted by law, but we may require proof of authorization.

We will not discriminate against you for exercising your privacy rights.

14. California Privacy Notice

This section applies to California residents.

In the past 12 months, we may have collected the following categories of personal information:

  • Identifiers, such as name, email address, phone number, postal address, IP address, cookie ID, device ID, and online identifiers
  • Commercial information, such as products viewed, purchased, returned, or considered
  • Internet or other electronic network activity information, such as website activity, browsing activity, search activity, cart activity, and interactions with advertisements
  • Geolocation information, such as approximate location derived from IP address
  • Audio, electronic, or similar information, such as customer support communications and chat messages
  • Inferences, such as product preferences and marketing segments
  • Sensitive personal information only where necessary and permitted, such as account login credentials or payment-related information processed by payment providers

We collect, use, and disclose these categories for the business and commercial purposes described in this Privacy Policy.

We may disclose these categories to service providers, processors, advertising partners, analytics providers, customer support providers, payment providers, shipping providers, fraud-prevention providers, and other parties described in this Privacy Policy.

We do not knowingly sell or share personal information of consumers under 16.

California residents may opt out of sale or sharing by using our cookie settings, Global Privacy Control where supported, or the "Do Not Sell or Share My Personal Information" link if available on our website.

15. International Users

Z Grills is based in the United States. If you access our services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, apps, payment providers, financing providers, social media platforms, or other services. Their privacy practices are governed by their own privacy policies. We are not responsible for the privacy practices of third parties.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date shows when this Privacy Policy was last revised. If we make material changes, we will provide notice as required by law.

18. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Z Grills Inc.

Address: 2605 E Cedar St, Ontario, CA 91761, United States

Email: support@zgrills.com

Website: https://www.zgrills.com/pages/contact-us