This usually means an account was already created with your email during a previous attempt, or there is a password issue.
- Tap "Forgot Password" on the login screen and request a reset email.
- Check your spam/junk folder if the email does not arrive within a few minutes. (Note: If you haven't received the verification code, please check your spam folder. If you still haven't received it, add the email address (kaolu20181024@163.com) to your whitelist and try again.)
- If you never created an account, try registering with a different email address — a typo in the original sign-up may have created an account you cannot access.
- If you’ve tried everything and still cannot log in, contact the Z Grills Support Team with your email address — a support agent can check or reset the account manually.
