Orders can be canceled or modified if they have not yet been shipped or processed. Once shipped or processed, cancellations are not possible, and you will need to initiate a return.
- Contact Z Grills Support Team as soon as possible by email at support@zgrills.com or by phone at 833-947-4557 (Mon-Fri 9am-6:30pm EST).
- Provide your order number and specify the change or cancellation you need.
- If your order has not yet been processed by the warehouse, we can modify or cancel it.
- If your order has already been processed or shipped, we cannot cancel it while in transit. You will need to refuse delivery or initiate a return after receiving it.
