- Gather the following information: Model Number, Serial Number, Order Number or Proof of Purchase, and a description of the issue.
- Take photos or a short video of the problem. Visual evidence can significantly speed up the claim process.
- Contact Z Grills Support Team: email support@zgrills.com or call 833-947-4557 (Mon-Fri, 9am-6:30pm EST).
- A support agent will review your claim and arrange for a replacement part, repair guidance, or a replacement unit.
A short video showing the issue is often more helpful than a lengthy written description. Include it with your initial email if possible.
