I Received Box 1 But Not Box 2 — What to Do

  1. Check your tracking email. Both boxes should have individual tracking numbers. Look up the status of the second tracking number.
  2. Wait up to 2 business days. Boxes may arrive 1-2 days apart due to carrier routing.
  3. If the tracking number shows as delivered but you haven't received it, check with neighbors or any secondary delivery locations such as a garage or mailroom.
  4. If the tracking number shows no movement or is stuck in transit for more than 5 business days, contact Z Grills Support Team with your order number and the tracking number for Box 2.
Do not begin assembly without Box 2. The leg hardware and internal components are necessary for safe assembly and first use.