If your grill arrived with shipping damage, contact our Support Team right away, as damage claims have time limits with carriers.
- Document everything before unpacking further. Take photos of any damage to the outer box, as well as any dents, holes, and damaged parts once unpacked.
- Do not discard the packaging. You may need it for a carrier claim.
- Contact Z Grills Support Team within 48 hours of delivery with your Order Number, Serial Number, and photos.
- Support Team will arrange replacement parts or a replacement unit based on the extent of the damage.
Damage claims reported more than 7 days after delivery may not be eligible for a free replacement. Be sure to document and report damage as soon as possible.
