Lifetime Renew program FAQS

How long is 'Lifetime Renew' program running for?

Our 'Lifetime Renew' program is designed for sustainability by optimizing costs and phasing the free grills. The program has a limited number of slots, with the quota adjusted monthly based on the company's operations. The end date is yet to be determined

What commitments does your company make to ensure the promotion is still valid in the fortieth or fiftieth year?

• 1. Risk exist under extreme circumstances: While we’re committed to providing a new grill every 5 years for 50 years. However, there is a potential risk: in the unlikely event that the company goes out of business and enters bankruptcy liquidation, we may not be able to fulfill this promise.
• 2. Business Change: In all other cases of business changes, such as acquisitions, reorganizations, or changes in ownership, your benefits will be intact and continuously honored. Any new owner would honor the "Lifetime Renew" program.
• 3. Track Record: This isn’t the first time we run similar promotions in the past. In 2019, we run “Buy 700E, Get a Full Refund After 5 Years” campaign. We fulfilled 100% of our promises. Learn more information at https://bit.ly/4aHm0aq.
• 4. Current Strength: Z Grills is in a strong position. We’ve invested over $30M since 2016, and our grills are top sellers on Amazon and major retailers like Home Depot, Lowe’s, and Sam’s Club. We’re recognized by leading media outlets for the quality of our grills.
• 5. Zero Risk: The $777 you pay is the market price for similar pellet grills, so you’re getting great value, and you won’t pay extra.
• 6. Sustainable Operations: We run the program responsibly by controlling costs and limiting quantities to ensure it’s financially sustainable.
• 7. The Purpose Behind 'Lifetime Renew': Compared to traditional charcoal and gas grills, pellet grills represent the future of BBQ. As experts in wood pellet grills, Z Grills hope to use this program to increase the adoption of pellet grills in the U.S. market and increase Z Grills’ brand recognition.
• 8. Your Support Matters: Your feedback and recommendations are essential to Z Grills’ growth and ability to keep delivering on our promises!

Is this promotion genuine and legal?

This promotion is genuine and effective. Please visit zgrills.com and participate on the designated event page, where you can also review our promotion rules.

How long has Z Grills been established?

The Zgrills brand was established in 2016. As a factory-owned brand, we have over 30 years of grill manufacturing experience. Although we are a relatively new brand in the market for only 8 years, we are gradually gaining market favor by offering pellet grills comparable to top brands at affordable factory-direct prices.

Has Z Grills conducted similar promotions before?

We have had similar promotional activities. Please scroll to the bottom of this event page to see details of our successful Rebate event held in 2019.

What is the purpose of this promotion?

The Purpose Behind 'Lifetime Renew': Compared to traditional charcoal and gas grills, pellet grills represent the future of BBQ. As experts in wood pellet grills, Z Grills hope to use this program to increase the adoption of pellet grills in the U.S. market and increase Z Grills’ brand recognition.

Why does it take five years to receive a free grill?

We set a five-year period to provide a free grill because we are confident in our product's quality. We believe that after five years of use, even if the grill is still functioning, you might want to experience the freshness and convenience of a new grill. After five years, the grill may accumulate usage marks and hard-to-clean dirt, which can affect your experience. Our five-year replacement plan ensures you can enjoy the latest technology and a smoother operation experience. This reflects our commitment to product durability and our pursuit of providing the best grilling experience continuously.

Why do I need so many grills?

I fully understand your concern about needing so many grills. We know that a high-quality grill can indeed last many years. However, we offer this option considering your family or friends might also need it. We hope you can enjoy the convenience and fun of the grill and share this joy with those around you. We provide early collection and transfer options to give you more flexibility. This way, you can decide how to handle these grills according to your needs and plans. Our initial intention is to bring the joy and deliciousness of pellet grilling into more lives, making grilling a bond that connects family and friends, sharing good times. Through this way, we believe you will enjoy the convenience of the grill and enhance your relationships with family and friends, making life more colorful.

What are the advantages of choosing this promotion compared to other offers?

By choosing to participate in our promotion, you get not just a grill, but a long-term, continuously upgraded grilling experience. Compared to other one-time offers, our promotion provides a long-term solution, ensuring you don't worry about grill performance deteriorating over time. We promise to provide you with a new grill every five years, which means you will always be at the forefront of technological development, enjoying the latest and most advanced grilling technology. This replacement policy ensures your grill's performance remains like new, allowing you to experience the various conveniences and innovations brought by technological advances. Our goal is to keep your grilling experience vibrant and fresh, so you and your family and friends can enjoy delicious food and the endless fun brought by technological progress. By participating in our promotion, you get a continuously upgraded, ever-improving grilling lifestyle.

How can I check the progress of the promotion and my participation record?

Our website has a clear collection timeline for your reference at any time. After you place an order, we will immediately send a confirmation email informing you that you have successfully participated in the promotion. Every five years, we will proactively contact you via email to provide detailed guidelines for collecting your free grill.

Is this promotion only available through zgrills.com?

We are conducting this promotion exclusively on the zgrills.com official website.

Is this a membership plan? Do I need to pay an annual fee?

What we offer is not a traditional membership plan but a relationship built on trust and long-term cooperation. When you participate in the promotion and purchase our first grill, it opens a long-term partnership with us. In this process, you will have the opportunity to enjoy the benefit of receiving a new grill every five years, which is our way of rewarding your long-term support.

Will the models offered in the promotion become obsolete in a few years? Will there be new promotions to flexibly cover the buy one get ten free promotion?

You don't need to worry about the models in the promotion becoming outdated. The free grills we offer will be continually upgraded with technological advancements, ensuring you can always choose a satisfactory grill.

Can the grill be transferred to friends or family?

Yes, the grill can be transferred to friends or family.

After receiving ten free grills, can I renew or extend this promotion?

Thank you for trusting our promotion. According to our promotion rules, once you have successfully received all ten free grills, this particular promotion will be considered complete.

Is there any additional cost to claim the free grills?

At the end of the five-year cycle, if you choose to receive a free grill, you will need to pay a $100 shipping fee. If you choose to pick it up at the warehouse, the shipping fee will be waived. Additionally, if you wish to receive the grill early, you will need to pay an additional early collection fee on top of the shipping fee.

What is the process for claiming the free grills?

Your grill collection plan will start from the time you place the order, with each five-year period as a cycle. During each five-year cycle, we will contact you via email to provide details on collecting the next grill, including the different models you can choose from. Alternatively, you can contact our customer service directly via support@zgrills.com or call 833-947-4557. To ensure you receive our email notifications smoothly, please keep your contact information up to date and stay in communication with our email or phone customer service team to confirm the validity of your shipping address and other contact information.

Will the free grills be defective or old stock?

We ensure that all free grills are carefully selected popular models and undergo strict quality inspection before being sent out. We promise that the grill you receive will enjoy the same quality guarantee as our other products for sale.

Are there any geographic restrictions or limitations on claiming the free grills?

There are limitations; Z Grills ships online orders within the continental U.S. We do not ship to Hawaii, Alaska, and P.O. Boxes.

If a customer moves to another country or region, is the promotion still valid?

If you move to another country or region, since our promotion currently only supports transportation within the continental United States, the offer will no longer be applicable. We understand that moving may bring some inconvenience, and if you decide to move to another country, unfortunately, they will not be able to continue enjoying the benefits of this promotion.If you are willing to pay the shipping fee, we can deliver the grill to your specified location or to your friend's address in the United States.

If my account or address changes, can I still claim the free grills?

Please keep your contact information up to date and stay in communication with our email or phone customer service team to confirm the validity of your shipping address and other contact information.

Are there any financial incentives or discounts if a customer decides not to claim the free grill?

During the collection period, if you choose not to collect the free grill, we will not provide additional financial incentives or discounts. We respect your decision and will consider it an automatic waiver of the current cycle's collection opportunity. Thank you for your understanding and support.

Can I prepay the shipping cost for all ten grills, or do I have to pay every five years?

No, you cannot pay the shipping fee for all ten grills upfront.

If I only want one grill and not the free ten, can I buy it at a discounted price?

Our promotion is designed for customers who wish to enjoy multiple free grill replacements over the long term. If you only want one, then purchasing directly would be more suitable for you and more cost-effective.

I When it's time to get a new grill, do I need to return the previous grill? If so, do I have to send it back to your warehouse?

No, you do not need to return the previous grill.

Is there a plan for environmentally disposing of the old grills after receiving the new ones?

We appreciate your environmental concern. Currently, we recommend users handle the environmental disposal of old grills themselves. Although our company does not yet have a specific recycling plan in place, we are actively exploring environmental measures. Once we launch a grill recycling or other environmental program, we will immediately notify you and provide the necessary support and guidance. Thank you for your understanding and support, and we look forward to working with you to contribute to environmental protection.

How do I pay the early claim fee?

Considering that you are collecting the grills early, we will send an email informing you of all the details. Please follow the instructions in the email.

If I want to take four grills at once, is the early fee for the fourth grill $300? If I take five at once, is the early fee for the fifth grill $400?

Fee Calculation Rules:

For each grill collected early, you need to pay an early collection fee of $100. If you choose to collect multiple grills at once, the early collection fee will increase as follows: The early collection fee for the second grill is $200. The early collection fee for the third grill is $300. And so on, with an additional $100 for each additional grill.

Collecting 2 free grills immediately (free grills), the total early collection fee is $100 (first grill) + $200 (second grill) = $300.

Collecting 3 free grills immediately (free grills), the total early collection fee is $100 (first grill) + $200 (second grill) + $300 (third grill) = $600.

If I choose to receive two free grills immediately, when can I get the remaining free grills?

If you immediately collect 2 free grills, the remaining 8 free grills will continue to be distributed according to the original plan: starting from the fifteenth year, one grill will be given every five years until all free grills are distributed. Early collection of free grills will not extend the total time needed to receive all free grills, just allowing you to enjoy some of the free grills earlier.

Are there any terms and conditions that could void the promotion, such as misuse or improper maintenance of the grill?

Purchase Requirements: Please purchase the specified products on the event page to enjoy the discount. Products not purchased on the event page will not be eligible for this discount.

Regional Restrictions: This offer is only available to U.S. residents aged 18 and above. If you do not meet this condition, you will not be eligible for this offer.

Warranty Terms: The warranty service does not cover damage caused by improper use, accidents, abuse, unauthorized alterations, or normal wear and tear. Please use and maintain the product properly to enjoy the warranty service.

Refund Policy: We do not support no-reason refunds.

What happens if the desired model is out of stock when I am eligible to receive the free grill?

You can choose flexibly at the time or wait for the model being restocked.

If the free grill has quality issues, can I exchange it?

Thank you for contacting us. If the free grill you received has quality issues, please provide relevant pictures or videos, and we will solve it for you. Meanwhile, the customer service should refer to the "ZGRILLS Customer Service Department Work Handling Procedures and Regulations" to solve the problem for the customer.

Is the quality of the free grills the same as the purchased grills?

Thank you for contacting us. All the free grills we send have the same quality and functionality as the purchased grills, with no differences.

What should I do if the free grill is defective?

Thank you for contacting us. When your grill malfunctions, we have an excellent after-sales team and professional engineers to solve the problem for you. Our engineers will identify the problem based on the photos or videos you provide. Our after-sales personnel will give you professional answers and tell you how to troubleshoot and solve the problem, so you don't need to worry.

Can I choose different models for each free grill?

Thank you for your inquiry. You can freely choose any grill from the ones listed by us.

If BBQ grill technology significantly advances, can customers choose to upgrade to a new model of similar value?

The free grill models will be continuously updated to ensure you always experience the latest products.

Can the free grills be chosen from models not listed? I am willing to pay the difference.

No, you cannot.

Does the grill need installation?

Thank you for your inquiry. The grill requires installation. We have installation videos for your reference.

I have children at home. Are your grills made with food-grade materials?

Thank you for your inquiry. Our grills are inspected by specialized agencies. The materials must meet food-grade standards before they can be sold, so please rest assured.

Does the promotion include any warranty or service agreement for the free grills?

Thank you for your inquiry. All grills come with a 3-year warranty. If the grill has any issues within the warranty period, you can contact us anytime, and we will solve the problem for you.

How do I apply for warranty service?

Thank you for your inquiry. If your Z Grill has any issues during the warranty period, please feel free to call 833-947-4557 or email us at support@zgrills.com.

Does the warranty service cover all parts?

We offer a 3-year warranty from the date of purchase. This warranty covers all material and workmanship defects. If your Z Grill has any issues during the warranty period, please feel free to call 833-947-4557 or email us at support@zgrills.com.

Can you provide free parts for the free grills obtained through the promotion after the warranty period?

Thank you for your inquiry. We only offer a 3-year warranty. If it exceeds the warranty period, you will need to purchase the parts.

Can I use multiple payment methods? For example, credit card and gift card?

Yes, you can pay using multiple methods.

If the payment is declined, are there additional fees?

Thank you for your inquiry. There are no additional fees, whether you succeed in paying or not. Please rest assured.

Are shipping and taxes included in the $777, or are there other fees?

The $777 includes the price of the first grill and the shipping and event service fee. Taxes are extra.

After placing an order for the promotion, if I change my mind, is there a window period to cancel the order?

Thank you for your inquiry. According to our cancellation policy, you can cancel for free within 24 hours.

I just bought a 700D3 on your website and noticed this buy one get ten promotion. How can I participate in this promotion?

Please contact customer service, and we will provide detailed guidance.

Can I give these free grills as gifts?

Yes, you can transfer the free grill to someone else.

If the consumer dies, is the promotion valid for heirs?

Yes, you can transfer the free grill to someone else.

If I can choose heirs, what is the scope of the heirs? Can friends outside of direct relatives participate?

Yes, you can transfer the free grill to someone else.

If the consumer dies and the heirs are valid, what proof do they need to continue participating in the promotion?

Yes, you can transfer the free grill to someone else.

If I want to gift the grill to a friend, how will you notify my friend of the gift and provide tracking information?

Please contact us directly to provide the recipient's contact information and shipping address, and we will arrange the subsequent shipment.

How can I transfer the benefit of the free grill to my friends or relatives?

Please contact us directly to provide the recipient's contact information and shipping address, and we will arrange the subsequent shipment.

Can the recipient request a return? What are the respective refund amounts? For example, if the buyer's grill corresponds to $777, is the recipient's refund amount the early fee?

Thank you for contacting us. If the free grill you received has quality issues, please provide relevant pictures or videos, and we will solve it for you. Meanwhile, the customer service should refer to the "ZGRILLS Customer Service Department Work Handling Procedures and Regulations" to solve the problem for the customer.

What is the return policy for this promotion?

Please refer to our return policy; all grills follow the same return and exchange regulations.

If I give the grill to someone else, can the recipient request a return?

If your grill encounters a quality issue, we do not offer returns, but we will replace it with a new one if necessary, according to the product warranty terms.

If I no longer want the promotion due to injury or health reasons, can I sell the grill back to you?

No, you cannot.

Where are your grills shipped from?

Thank you for your inquiry. We have two warehouses, one in CA and another in GA. We will ship from the nearest location.

How is the logistics timeliness?

Thank you for your inquiry. After placing an order, you can generally receive the grill in 3-8 days.

What logistics do you use to ship the grills?

Thank you for your inquiry. We currently use FedEx to ship grills. You can generally receive the grill in 3-8 days after placing an order. Currently, you cannot specify the shipping method.

I participated in this promotion and am going on vacation soon. Can you arrange delayed shipping for me?

Yes, please tell us the date you want to receive the grill, and we will arrange the delivery time accordingly.

Does the delivery service include moving the grill to a designated location?

Sorry, it does not include moving to a designated location. Please monitor the delivery status and confirm with the delivery person.

What happens if the grill is lost during transportation?

Thank you for your inquiry. We will confirm the status with the logistics. If it is indeed lost, we will arrange a replacement. Please rest assured.

If I take multiple grills at once and they are going to different addresses, how do I submit the different shipping addresses?

Please contact customer service, and we will provide detailed guidance.

If I move, can I change the delivery address for the free grill?

Please contact us to change the address before we confirm shipment.