Privacy policy

Updated: 11/13/2025

Z Grills Inc. (“Z Grills,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy & Security Policy (“Policy”) explains how we collect, use, store, disclose, and safeguard your personal information when you visit our websites, use our mobile applications, purchase our products, register or use WiFi-enabled or connected grills, or otherwise interact with us (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the collection and use of your personal information as described in this Policy.

We are committed to transparency and compliance applicable global privacy laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA)/ California Privacy Rights Act (CPRA), and the Telephone Consumer Protection Act (TCPA).

1. Types of Personal Information We Collect

Z Grills Inc.may collect the following categories of personal information to provide you with the best shopping experience:

Contact Information: name, billing address, shipping address, phone number, email address, zip code.
Account Details: username, password, account preferences, customer profile.
Payment Information: Payment method details (processed securely by Shopify Payments, PayPal, Affirm, Klarna, or Apple Pay), payment confirmation, and transaction records. Z Grills does not store full credit or debit card numbers.
Order History: products you view, add to your cart, purchase, return, or exchange.
Device & Technical Data: IP address, browser type, operating system, date and time of access, referring URLs.
Communication Records: Messages sent to us via email, chat, SMS, or phone, as well as support inquiries, warranty claims, and service requests.
Marketing Preferences: Opt-in or opt-out choices for email, SMS, or phone marketing.
Social Media Information: Interactions with our official social media pages (e.g., comments, likes, or shared posts).
Financing Information: If you finance your purchase with us, we, through our vendors, may collect information required to run a credit or background check.
Information You Post or Submit: Information you submit in reviews, feedback, surveys, or through forms on our website or mobile applications.
Cookies & Tracking: Device type, browser, activity on our site, collected through Shopify and analytics provides

2. How we collect your personal Information

Z Grills Inc. collects personal information from various sources, including:

Directly From You: When you create an account, make a purchase, register a product, submit a warranty claim, contact customer service, participate in promotions or surveys, or interact with our social media platforms.

Automatically: Device and browsing info collected by Shopify and analytics providers (without retaining identifiable IP addresses).

Through Connected Devices: When you connect your WiFi-enabled grill or mobile application to the internet, we collect:

Registered Information: name and email address you provide on the device or app.
Device Information: grill chip number or unique device identifier (UUID).
Usage Data: temperature settings, cooking time, temperature fluctuations, and related performance data.
These data help us ensure device functionality, provide personalized support, improve cooking experiences, and deliver firmware updates or security improvements.

From Third Parties: Such as payment processors, advertising networks, analytics providers, and social media platforms.

Combined Information: We may combine personal information collected through different sources to improve our Services and customer experience.

3. How We Use Your Information

We may use your personal information for the following purposes:

Order Processing & Delivery – to confirm your order, arrange shipping, and handle returns or exchanges.
Account Management – to create and manage your online account, including your login credentials and saved preferences.
Customer Service – to respond to inquiries, provide technical support, and improve our customer experience.
Marketing & Promotions – to send you exclusive offers, newsletters, and product updates by email, SMS, or phone (if you have opted in).
Personalization – to recommend products and promotions based on your browsing and purchase history.
Fraud Prevention & Security – to detect unauthorized activities, verify transactions, and maintain a safe shopping environment.
Analytics & Product Improvement: To analyze usage trends, improve website functionality, and enhance product performance.
Legal Compliance – to comply with tax, regulatory, and law enforcement requirements.

4. TCPA Consent for Phone & SMS Marketing

In compliance with the Telephone Consumer Protection Act (TCPA):

By providing your phone number and opting in, you consent to receive recurring automated marketing text messages and/or pre-recorded calls from Z Grills regarding promotions, offers, and updates.
Consent is not a condition of purchase.
Standard message and data rates may apply.
You may revoke your consent at any time by replying STOP to our text messages or by contacting us directly.
We maintain proof of your consent in accordance with the TCPA.

5. Cookies and Tracking Technologies, and “Do Not Track” Signals

Z Grills Inc. uses cookies and similar technologies (collectively “Cookies”) to enhance your browsing experience and deliver relevant advertising. We categorize cookies as follows:

Essential Cookies: Required to operate our website and enable core functionality such as checkout or account login.
Analytics Cookies: Used to understand site performance, traffic patterns, and user engagement.
Personalization Cookies: Store preferences such as language, region, or product interests.
Marketing Cookies: Facilitate interest-based advertising and retargeting across digital platforms.

You may adjust your cookie preferences or disable cookies through your browser settings.

We recognize Global Privacy Control (GPC) signals in accordance with the California Privacy Rights Act (CPRA). If your browser transmits a GPC signal, we will automatically opt you out of the sale or sharing of personal information for targeted advertising.

Z Grills Inc. does not currently respond to browser “Do Not Track” (DNT) signals.

6. Sharing and Disclosure of Personal Information

We may share your information only in the following circumstances:

Service Providers – with trusted partners such as Shopify, payment processors, shipping carriers, and IT support providers.
Advertising and Marketing Partners – with advertising networks and social media platforms to deliver relevant ads.
Legal Requirements – when required by law, government authorities, or to protect against fraud and misuse.
Business Transfers – in case of a merger, acquisition, or sale of assets.
With Your Consent: As otherwise disclosed to you at the time of collection.

We do not sell your personal information to third parties for their independent marketing purposes. However, under the CPRA, certain data-sharing activities for advertising purposes may be considered “sharing.” You may opt out of such sharing using the “Do Not Sell or Share My Personal Information” link available in the footer of our website.

7. Data Security & Retention

We implement industry-standard security measures, including SSL encryption, secure Shopify servers, and restricted data access.

While we take strong precautions, no system is 100% secure. Please safeguard your account credentials.
We retain your personal information only as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law.

8. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Right to Know / Access: Request details about the categories and specific pieces of personal information collected about you.
Right to Delete: Request deletion of personal information, subject to legal and business exceptions.
Right to Correct: Request correction of inaccurate or incomplete data.
Right to Opt-Out: Object to the sale or sharing of your personal information for targeted advertising.
Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.
Right to Data Portability: Request that we provide your data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at support@zgrills.com. We will verify your identity before processing your request as required by law.

For California residents, you may exercise these rights via our “Do Not Sell or Share My Personal Information” link.

9. Children’s Privacy

Our website and services are not intended for children under 16. We do not knowingly collect personal information from minors. If you believe your child has provided information to us, please contact us immediately to request deletion.

10. International Users

International Users (GDPR and Cross-Border Data Transfers)

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction outside the United States, your personal information may be transferred to and processed in the United States or other countries where data protection laws may differ.

We implement appropriate safeguards, including Standard Contractual Clauses (SCCs), to ensure that such transfers comply with applicable law.

Under the General Data Protection Regulation (GDPR), you may also have the following rights:

Right of access, rectification, and erasure (“right to be forgotten”).
Right to restriction or objection to processing.
Right to data portability.
Right to withdraw consent where processing is based on consent.

Requests to exercise these rights may be submitted to support@zgrills.com.

11. Changes to This Policy

We may update this Privacy & Security Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Updates will be posted on this page with the “Last Updated” date shown at the top.